Easier Health Care

We're Making It Easier for Members to Save on Health Care

Blue Cross NC is helping members get the most out of their insurance plans with tools and teams of people that make it more transparent and easier to navigate.

Easier Health Care

Navigating health care can be challenging, whether it’s finding the right doctor or hospital, tracking claims, or knowing how much something is going to cost before the bill arrives. Sometimes, answers to simple medical questions shouldn’t require the cost of an in-person doctor’s visit, and other times, you need a human—not a letter—to explain your benefits.

Blue Cross NC is building easy-to-use tools that make health care a little less complicated, and a little less costly. From our Rx Savings Solutions and Cost Estimator tools that uncover savings, to our customer service advocates and nurse navigators who provide answers and guidance, we’re creating easier experiences for our members to make care feel less complex.

With our Rx Savings Solutions tool, members can lower their costs for vital medications.

Rx Savings Solutions has helped Blue Cross NC members save an average of $153 per fill, and more than $1,500 per year. Here’s how it works.

Help from Home

Does this fever in the middle of the night require an expensive trip to the ER? What kinds of food should you avoid with diabetes? Blue Cross NC has the tools available to help members get the support they need for medical issues with no forms and no copay.

Two young women look adoringly at a pregnant woman in between them who holds tiny blue and white baby shoes to her stomach.

Help from Home

Supporting Women Through Pregnancy

We created My Pregnancy App to give members easy access to vital information regarding their pregnancy, including direct access to a registered nurse who can answer any questions or concerns.

Learn more at blog.bcbsnc.com

A stethoscope lays on a set of blue scrubs in the shape of a heart.

Help from Home

Blue Cross NC Case Managers Help Tackle Health Challenges

Our certified Nurse Navigators are here to help members navigate complex conditions, help them stay on track with their treatment plans, and improve outcomes through education and consistency.

Learn more at blog.bcbsnc.com

Customer Service Advocates

Customer service advocates are the first line of support when members have questions or need help dealing with insurance-related issues. Whether it’s tracking down prior authorizations, finding an in-network doctor or hospital, or making sure charges are correct on bills, our advocates work side-by-side, human-to-human with members to make sure they’re getting the most out of their benefits.

Customer Service Advocates

Nurse navigator saves lives

Personal tragedy prompted Cheryl Propst to commit herself to serving others. As a Blue Cross NC case manager, she’s providing a lifeline to people in crisis.

Learn more at blog.bcbsnc.com

Cindy, an older woman with short white hair, lipstick, and a diamond pendant necklace, smiles at the camera. Cindy is a Customer Service Advocate at BCBSNC.

Customer Service Advocates

Caring Beyond the Chat Window

Meet Cindy, a Customer Service Advocate who helps members get the most out of their plans, and makes sure that if an issue arises, it’s met with a solution. Hear her story of going above and beyond to help a member get a critical medication they needed.

Learn more at blog.bcbsnc.com

A young woman stands outside with her eyes closed basking in the sun.

Customer Service Advocates

Helping Patients to Seek Out Recovery Programs

Treatment options for substance use disorders should be easy to find and access. We’re equipping our members with the tools they need to make informed choices and find quality care.

Learn more at blog.bcbsnc.com

Blue Connect℠

Our Blue Connect app gives members access to their plan from the palm of their hand, while connecting them to tools and resources that make care easier and save them money. With features like provider reviews, claim statuses, and cost estimators, Blue Connect makes navigating health more intuitive.

A young Asian mother with black hair wearing a white t-shirt looks at a tablet on a wooden table with her young son.

Blue Connect℠

Make Health Care Easy with Blue Connect

With Blue Connect NC, care follows you everywhere. This self-service portal lets members access plan information, find a doctor, track claims, connect to customer service, look up costs, and take advantage of wellness tips.

Learn more at www.bluecrossnc.com

Blue Connect℠

Blue Connect: 24/7 Self-Service Portal

Sometimes the answer is right in front of you, and that’s often the case with our Blue Connect portal. If you’re not up for a phone call with a customer service advocate you can access Blue Connect for ID cards, payments, claims, appeals, and more.

Learn more at blog.bcbsnc.com

Cost Estimator

We believe that transparency is important when it comes to making smart health care decisions. Our Cost Estimator tool pulls price comparisons for the same procedure from different area providers and networks so members know what treatments will cost before they head out the door.

A young woman wearing a hijab, a mask, blue scrubs, and blue rubber gloves looks down at her tablet.

Cost Estimator

Blue Cross NC Price Transparency Tools

The more transparency members receive, the more affordable their health care becomes. With tools like our Cost Estimator, you can know how much a procedure costs at different providers and choose which one works best for you.

Learn more at blog.bcbsnc.com

A health care provider wearing blue scrubs and a stethoscope around her neck looks at a tablet with her patient, an older woman wearing a white shirt with vibrant gray hair.

Cost Estimator

Find a Doctor and Cost Estimator Tools

We’re making it easier for members to find great care at a great value. Our “Find a Doctor” and “Cost Estimator” tools make it easy to find in-network providers and know what your plan will cover before the bill arrives.

Learn more at www.bluecrossnc.com

Rx Savings Solutions Tool

We believe everyone should be able to afford their medication. Our Rx Savings Solutions tool tracks members’ prescriptions and lets them know when a lower-cost alternative is available—opening the door to a deeper conversation with their doctor.

A Hispanic man in his late fifties reaches for one of his prescription medication bottles as he sits at his dining room table. His laptop computer is open in front of him while sunlight filters in through the window behind him bathing the room with a soft glow of light.

Rx Savings Solutions Tool

With our prescription savings tool, members can find easy ways to save on medications

Our Rx Savings Solutions tool gives members new opportunities to take an active role in their health care decisions, have a more open dialogue with their providers, and take advantage of cost savings that make better health more affordable.

An older man with a white beard smiles while wearing a white lab coat standing in a pharmacy and shares information with a young woman in glasses, long brown hair, a white shirt, and plaid pants.

Rx Savings Solutions Tool

Ways to Make Care More Affordable

Our Rx Savings Solutions tool was developed to combat the rising cost of prescriptions by helping members find lower-cost alternatives. Learn more about this tool and other ways we’re helping members save.

Learn more at blog.bcbsnc.com

Predictive Health Technology

While so many communities in North Carolina face a shortage of health care professionals, a machine-enhanced approach to care can be a powerful tool. Our predictive technology uses machine learning to identify potential health risks, and helps care mangers and doctors work together to deliver more personalized care.

Predictive Health Technology

The Future of Health: How Machine Learning Can Transform Personalized Care

Our predictive technology uses AI and machine learning to identify patients’ health risks and help doctors intervene early to prevent serious and costly trips to the hospital.