Easier Health Care

We're Making It Easier for Members to Save on Health Care

Blue Cross NC is helping members get the most out of their insurance plans with tools and teams of people that make it more transparent and easier to navigate.

Easier Health Care

Navigating health care can be challenging, whether it’s finding the right doctor or hospital, tracking claims, or knowing how much something is going to cost before the bill arrives. Sometimes, answers to simple medical questions shouldn’t require the cost of an in-person doctor’s visit, and other times, you need a human—not a letter—to explain your benefits.

Blue Cross NC is building easy-to-use tools that make health care a little less complicated, and a little less costly. From our Rx Savings Solutions and Cost Estimator tools that uncover savings, to our customer service advocates and nurse navigators who provide answers and guidance, we’re creating easier experiences for our members to make care feel less complex.

With our Rx Savings Programs, members can lower their costs for vital medications.

Whether it’s through simple tools that find coupons and discounts for the lowest cost prescriptions, copay assistance on specialty drugs or redistribution of unused medications to patients in need, we’re making it easier for members to save money while staying healthy.

Help from Home

Does this fever in the middle of the night require an expensive trip to the ER? What kinds of food should you avoid with diabetes? Blue Cross NC has the tools available to help members get the support they need for medical issues with no forms and no copay.

Woman wearing scrubs, headset, and a stethescope around her neck looks at a computer screen

Help from Home

Our registered nurses connect patients with care around the clock

Blue Cross NC nurses are available to help members navigate the complicated health care system. Here are three stories of how they’ve helped advocate for patients and helped them take charge of their health.

Learn more at www.bluecrossnc.com

Two young women look adoringly at a pregnant woman in between them who holds tiny blue and white baby shoes to her stomach.

Help from Home

Supporting Women Through Pregnancy

We created My Pregnancy App to give members easy access to vital information regarding their pregnancy, including direct access to a registered nurse who can answer any questions or concerns.

Learn more at blog.bcbsnc.com

Customer Service Advocates

Customer service advocates are the first line of support when members have questions or need help dealing with insurance-related issues. Whether it’s tracking down prior authorizations, finding an in-network doctor or hospital, or making sure charges are correct on bills, our advocates work side-by-side, human-to-human with members to make sure they’re getting the most out of their benefits.

Customer Service Advocates

Nurse navigator saves lives

Personal tragedy prompted Cheryl Propst to commit herself to serving others. As a Blue Cross NC case manager, she’s providing a lifeline to people in crisis.

Learn more at blog.bcbsnc.com

Cindy, an older woman with short white hair, lipstick, and a diamond pendant necklace, smiles at the camera. Cindy is a Customer Service Advocate at BCBSNC.

Customer Service Advocates

Caring Beyond the Chat Window

Meet Cindy, a Customer Service Advocate who helps members get the most out of their plans, and makes sure that if an issue arises, it’s met with a solution. Hear her story of going above and beyond to help a member get a critical medication they needed.

Learn more at blog.bcbsnc.com

A young woman stands outside with her eyes closed basking in the sun.

Customer Service Advocates

Helping Patients to Seek Out Recovery Programs

Treatment options for substance use disorders should be easy to find and access. We’re equipping our members with the tools they need to make informed choices and find quality care.

Learn more at blog.bcbsnc.com

Blue Connect℠

Our Blue Connect app gives members access to their plan from the palm of their hand, while connecting them to tools and resources that make care easier and save them money. With features like provider reviews, claim statuses, and cost estimators, Blue Connect makes navigating health more intuitive.

Woman with long brown hair wearing a yellow shirt looks down at mobile phone in her hands

Blue Connect℠

5 ways patients can connect to doctors, nurses and cost-saving tools on their phone

Technology like our Blue Connect app makes it easier for members to get the information and support they need to be healthy, from one central location.

Learn more at www.bluecrossnc.com

Blue Connect℠

Blue Connect: 24/7 Self-Service Portal

Sometimes the answer is right in front of you, and that’s often the case with our Blue Connect portal. If you’re not up for a phone call with a customer service advocate you can access Blue Connect for ID cards, payments, claims, appeals, and more.

Learn more at www.bluecrossnc.com

Cost Estimator

We believe that transparency is important when it comes to making smart health care decisions. Our Cost Estimator tool pulls price comparisons for the same procedure from different area providers and networks so members know what treatments will cost before they head out the door.

A young woman wearing a hijab, a mask, blue scrubs, and blue rubber gloves looks down at her tablet.

Cost Estimator

Blue Cross NC Price Transparency Tools

The more transparency members receive, the more affordable their health care becomes. With tools like our Cost Estimator, you can know how much a procedure costs at different providers and choose which one works best for you.

Learn more at blog.bcbsnc.com

Rx Savings Programs

We believe everyone should be able to afford their medication. Our investments in new pharmacy programs and easy-to-use cost-savings tools will help make medications more accessible and affordable for all.

Portrait of a male pharmacist helping a patient in a pharmacy

Rx Savings Programs

Partnering with Pharmacists to Bridge the Care Gap​

Many patients with chronic health conditions like diabetes or hypertension require ongoing care between doctor visits. Our innovative program More Than a Script allows retail pharmacists to better support patients with coordinated care between physician appointments.

Learn more at www.bluecrossnc.com

A Hispanic man in his late fifties reaches for one of his prescription medication bottles as he sits at his dining room table. His laptop computer is open in front of him while sunlight filters in through the window behind him bathing the room with a soft glow of light.

Rx Savings Programs

Making Prescriptions More Affordable

We believe everyone should be able to afford their medication. Our investments in new pharmacy programs and easy-to-use cost-savings tools will help make medications more accessible and affordable for all.

Person reads prescription bottle while holding phone in other hand.

Rx Savings Programs

Why is health care so expensive and how can we address it?

We’re working at the local and state level to help make health care more affordable. Learn about the four key factors that drive costs up and the policy changes that target them.

Learn more at www.bluecrossnc.com

Pharmacist councils patient

Rx Savings Programs

More Affordable Specialty Medications

The use of specialty medications is on the rise, so we’re meeting the moment by creating a specialty pharmacy network to provide better prices for members.

Learn more at www.bluecrossnc.com

Predictive Health Technology

While so many communities in North Carolina face a shortage of health care professionals, a machine-enhanced approach to care can be a powerful tool. Our predictive technology uses machine learning to identify potential health risks, and helps care mangers and doctors work together to deliver more personalized care.

Predictive Health Technology

The Future of Health: How Machine Learning Can Transform Personalized Care

Our predictive technology uses AI and machine learning to identify patients’ health risks and help doctors intervene early to prevent serious and costly trips to the hospital.

Blue graphic with image with line illustrations representing medical technology

Predictive Health Technology

Blue Cross NC’s CEO Dr. Tunde Sotunde On the Human Side of AI

Hear from our CEO about how new investments in predictive health technology can help prevent illness, improve the relationships between care providers and patients and make health care more affordable. 

Learn more at www.linkedin.com