Customer Service Advocates
Customer Service Advocates
Nurse navigator saves lives
Personal tragedy prompted Cheryl Propst to commit herself to serving others. As a Blue Cross NC case manager, she’s providing a lifeline to people in crisis.
Customer Service Advocates
Helping Patients to Seek Out Recovery Programs
Treatment options for substance use disorders should be easy to find and access. We’re equipping our members with the tools they need to make informed choices and find quality care.
Customer Service Advocates
Caring Beyond the Chat Window
Meet Cindy, a Customer Service Advocate who helps members get the most out of their plans, and makes sure that if an issue arises, it’s met with a solution. Hear her story of going above and beyond to help a member get a critical medication they needed.