Customer Service Advocates
Caring Beyond the Chat Window
Meet Cindy, a Customer Service Advocate who helps members get the most out of their plans, and makes sure that if an issue arises, it’s met with a solution. Hear her story of going above and beyond to help a member get a critical medication they needed.
Help from Home
Supporting Women Through Pregnancy
We created My Pregnancy App to give members easy access to vital information regarding their pregnancy, including direct access to a registered nurse who can answer any questions or concerns.
Drivers of Health
Food Security Impacts Health and Well-Being
Food affects our health in so many ways—from malnutrition to chronic illness and much more. That’s why we’re working with organizations across the state to make sure families have food on the table.
Health Care Equity
Blue Cross NC Invests in 17 Organizations to Address Health Equity
As part of our ongoing effort to eliminate racial, health and geographical disparities, we’ve awarded funding to organizations in NC who are actively improving maternal, infant and behavioral health outcomes, and serving historically underrepresented communities and people of color.
Health Care Equity
Addressing Disparities in Behavioral Health
To improve the health and wellbeing of all North Carolinians, we have to address disparities in mental health care. Here’s what we’re doing to integrate mental health services across the health care system.
Strengthen NC
Holistic Care for Mothers of Color
Meet Maya Jackson of MAAME, whose work is empowering Black, indigenous and other pregnant people of color to navigate health systems and access holistic maternal health and wellness services.
Strengthen NC
Strengthen NC
Through our Strengthen NC initiative, we’re helping organizations led by or serving historically under-resourced communities and people of color who are making a positive impact in their health and wellbeing.
COVID-19 Support
Comprehensive Support for COVID-19
Our communities are our top priority – that is why we’ve assembled resources to help keep you and your family safe through the pandemic. From COVID-19 testing to mental health support at home, we’ve got you covered.
COVID-19 Support
Helping North Carolina Navigate COVID-19
During the pandemic, Blue Cross NC expanded coverage for care, and made investments in food security, community outreach, and crisis relief across the state to keep North Carolinians healthy.