Blue Premier℠
Paying for Outcomes, Not Procedures
Our industry-leading program, Blue Premier, is making health care more effective and more efficient by coordinating care between doctors, emphasizing the role of primary care, and paying based on outcomes, not procedures.
Blue Premier℠
Blue Premier: Transforming Health Care
Blue Premier, our groundbreaking program, is transforming health care in North Carolina by putting primary care first, focusing on quality of care over quantity of procedures, and expanding mental health and behavioral health support.
Cost Estimator
Blue Cross NC Price Transparency Tools
The more transparency members receive, the more affordable their health care becomes. With tools like our Cost Estimator, you can know how much a procedure costs at different providers and choose which one works best for you.
Blue Connect℠
Blue Connect: 24/7 Self-Service Portal
Sometimes the answer is right in front of you, and that’s often the case with our Blue Connect portal. If you’re not up for a phone call with a customer service advocate you can access Blue Connect for ID cards, payments, claims, appeals, and more.
Customer Service Advocates
Caring Beyond the Chat Window
Meet Cindy, a Customer Service Advocate who helps members get the most out of their plans, and makes sure that if an issue arises, it’s met with a solution. Hear her story of going above and beyond to help a member get a critical medication they needed.
Help from Home
Supporting Women Through Pregnancy
We created My Pregnancy App to give members easy access to vital information regarding their pregnancy, including direct access to a registered nurse who can answer any questions or concerns.
Drivers of Health
Food Security Impacts Health and Well-Being
Food affects our health in so many ways—from malnutrition to chronic illness and much more. That’s why we’re working with organizations across the state to make sure families have food on the table.
Health Care Equity
Blue Cross NC Invests in 17 Organizations to Address Health Equity
As part of our ongoing effort to eliminate racial, health and geographical disparities, we’ve awarded funding to organizations in NC who are actively improving maternal, infant and behavioral health outcomes, and serving historically underrepresented communities and people of color.
Health Care Equity
Addressing Disparities in Behavioral Health
To improve the health and wellbeing of all North Carolinians, we have to address disparities in mental health care. Here’s what we’re doing to integrate mental health services across the health care system.
Strengthen NC
Holistic Care for Mothers of Color
Meet Maya Jackson of MAAME, whose work is empowering Black, indigenous and other pregnant people of color to navigate health systems and access holistic maternal health and wellness services.